Sign in to Skype for Business on Mac for the first time. In the Dock, click the Skype for Business icon. Tip: If you don't want to enter your password each time you sign in to Skype for Business on Mac, select the Remember my password check box. If you are asked for both a user name and a sign-in address, click Advanced Options. The following table can help you to resolve problems with Skype Connect. Before you begin, make sure there is not a problem with Skype at the moment. Other back up programs for mac. Do this by checking the Heartbeat blog to see how Skype's products and features are performing. If there is a problem, keep checking and we’ll let you know as soon as we fix it. Important: Unfortunately, Skype cannot help with SIP-enabled PBX problems. If you’re experiencing issues with your PBX, contact your PBX manufacturer for more help. Problem Resolution Do you have Skype Credit allocated to your SIP Profile? Skype Credit allocated to a SIP Profile is used only to pay for calls to mobiles and landlines. If you have insufficient Skype Credit allocated, you cannot make calls. Check whether you have enough Skype Credit allocated by in Skype Manager™ and looking at the Outgoing calls row. If there’s not enough Skype Credit, in Skype Manager with more. We recommend you also enable Auto-recharge to avoid the accidental loss of calling. Is the connection your SIP-enabled PBX uses to connect to the internet working? Check whether your internet connection is working by browsing to a web page. If not, keep checking as the problem may be temporary. If the situation persists, contact your internet service provider for more help. Is your SIP-enabled PBX connected to Skype? Check whether your SIP-enabled PBX has completed the registration process and that you’re using the correct. If you are unsure how to check whether your SIP-enabled PBX has completed the registration process, refer to your PBX provider’s support or contact them for more help. ![]() If you have checked the above and it is still not working, in Skype Manager and enter the new details into your PBX. If you are unsure how to enter a new password into your PBX, contact your PBX provider or refer to their support. Are people calling an Skype Number? The Skype Number may have expired, been cancelled or assigned elsewhere in Skype Manager. Check whether the Skype Number is still assigned to your SIP Profile and is still active by in Skype Manager and looking at the Incoming calls row. If it is not assigned to the profile, to your SIP Profile in Skype Manager, then test whether you can now receive calls using that Skype Number. If it has been cancelled or has expired, in Skype Manager, then test whether you can now receive calls using that Skype Number. Please note that once an Skype Number has expired, the number is reserved for you for another 90 days. If, after 90 days, you have not extended it, the Skype Number becomes available for anyone to purchase. Is the business Skype account still assigned to your SIP Profile? The business Skype account may not have been assigned to your SIP Profile or was accidentally unassigned. Check whether the business Skype account is assigned to your SIP Profile by in Skype Manager and looking at the Incoming calls row. If it is not assigned to the profile, to your SIP Profile, then test whether you can now receive calls using the business Skype account. Do you have an intermittent internet connection? Check whether your internet connection is working properly by browsing to a web page. If you cannot display the web page or make the call, keep checking as the problem may be temporary. If the situation persists, contact your internet service provider for more help. Is the caller using a dial-up, satellite or ADSL broadband connection? One-way audio may be caused by low bandwidth. The caller needs to change to a connection with a higher bandwidth.
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March 2019
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